在使用Gate Crypto Card的过程中，用户可能会遇到一些常见问题，首先，如果卡片长时间未送达，建议耐心等待，通常需要7到15天，如超过45天未收到，请登录账户申请重发；其次，若卡片被冻结或被封，可能是多次输入错误PIN码所致，用户可以通过Gate Card应用更改PIN码；再者，若卡片余额不足，需及时充值以免被永久封锁，充值只能通过Gate钱包进行，外部平台无法使用；此外，若未收到退款或存款，建议等待3-5个工作日，如仍未到账，请联系客户服务；最后，若卡片丢失或被盗，用户可临时冻结卡片，并需立即联系客户服务以重新申请新卡，确保资金安全，以上问题均可通过客户支持获得帮助。

1.Card not delivered after long time
Please wait patiently for it to be delivered as there might be a delay due to high demand and local mail delivery efficiency. Depending on your country of residence, usually it takes around 7 to 15 days, and if you haven’t got the card after 45 days, your card might be lost in the delivery process. Please log in to your Gate account and navigate to Gate Card section. You will find the option of “Resend” if your physical Gate Card hasn’t been activated for over 45 days after physical card approval. Please confirm your mail address and contact our customer service at support@gatelt.com. For more details, please refer to Gate Crypto Card (Physical Card) Delivery (EEA).

2.The card is frozen or blocked
If your card gets frozen or blocked, this is probably due to entering incorrect PIN several times. In case you forgot your PIN, you can easily change your PIN in the Gate Card app. If you do need any assistance, please contact our support team at support@gatelt.com. They will guide you through the process of resetting your PIN securely.

3.Not enough card balance
If you see that your balance on your card has a negative value (for example -€2.00), please make sure to top up your card. Leaving your card with a negative balance will risk having your card getting permanently blocked.

To maintain the integrity of transactions, Gate Card can only be topped up using the funds stored within your Gate spot wallet. External platforms, unfortunately, can not be used to fund your Gate Card. Be cautious when sending funds directly from third-party sources like financial wallets or betting sites as these transactions might not be credited to your Gate Card, and recovering those funds could be challenging.

4.Missing refund/deposit/ATM withdrawal
If you have not received a purchase refund, please allow 3-5 banking days. If not received by then, please contact our customer support service.

If you have top up funds to your Gate Card account and are it’s not showing as balance in your Card page, please send us proof of transaction to our customer support service at support@gatelt.com and we will check your issue as soon as possible.

If you are missing an ATM withdrawal, please send us proof of transaction to our customer support service and we will check your issue as soon as possible.

5.Card is lost or stolen
If you are sure that your Gate card is lost, stolen, or if you happen to have misplaced your Gate card, don’t worry. You can temporarily freeze it until you locate it. To do so, please see the guide here.

If you come across any unauthorized transactions linked to your Gate card, we highly recommend taking immediate action by freezing the card. However, if your card is truly lost or stolen, please contact our customer service team at support@gatelt.com to arrange re-issuing a new card.